Refund policy

At Caseora, customer satisfaction is our priority. We want you to feel confident every time you place an order with us. If your purchase doesn't meet your expectations, we're here to help with a simple and transparent return process.

30-Day Free Return Guarantee

We proudly offer free returns and refunds within 30 days from the date your order is delivered.

If you are not completely satisfied with your purchase for any reason, you may request a return within this period.

Eligibility for Returns

To qualify for a return, your item should:

  • Be returned within 30 days after delivery.
  • Be unused or only lightly inspected.
  • Be in its original condition.
  • Include original packaging whenever possible.
  • Include all accessories and components.

Non-Returnable Items

For hygiene, safety, or customized reasons, certain items cannot be returned, including:

  • Personalized or customized products.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged through misuse or improper care.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your order arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

Please contact us within 7 days after delivery.

Include:

  • Your order number.
  • Photos showing the issue.
  • A brief explanation.

Once verified, we will provide a replacement or full refund at no additional cost.

Return Process

  1. Contact our support team at support@caseora.cfd.
  2. Wait for return authorization and instructions.
  3. Carefully package the item.
  4. Send the item following the provided instructions.
  5. Once received and inspected, your refund will be processed.

Refunds

After your returned item has been inspected and approved, refunds are issued to the original payment method.

Most refunds are completed within 5–10 business days, depending on your payment provider.

Exchanges

If you received a damaged or defective item, we are happy to arrange a replacement when inventory is available.

Order Cancellation

Orders may be cancelled before they enter processing or shipment.

Once an order has been shipped, it cannot be cancelled but may still qualify under our return policy after delivery.

Contact

For return requests, please contact:

Caseora

Email: support@caseora.cfd

Phone: +1 (604) 415-9397

Address: 3388 Morrey Crt, Burnaby, BC V3J 7Y5, Canada